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Privacy Policy

Your privacy is important to us. The following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What information is collected and how do we use that information

As part of the order process, we collect the following information from shoppers:

  1. Name
  2. Shipping/Billing Address
  3. Email address
  4. Phone number
  5. Credit/Debit Card Information

How we use the information we collect:

  1. To complete your purchase transactions
  2. To keep you informed about the status of your order(s)
  3. To provide the services you request, for example, our free swatch service
  4. If you sign-up for our mailing list, to send you email notices of special offers, special events, and exclusive sales
  5. To help us identify your product preferences so we can notify you of new or additional products and promotions that might be of interest to you
  6. To help improve our merchandise selections, customer service, and overall customer shopping experience

Privacy Policy use - Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Prettywindows.com tracks user traffic patterns on our site. However, we do not correlate this information with data about individual users. Prettywindows.com does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser). Prettywindows.com sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better shopping experience for you.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

Prettywindows.com uses cookies to:

  • Remember what items are in your shopping cart
  • Recognize you when you return to our web site
  • Study how our customers navigate through our web site and which products they request in site searches
  • Cookies also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you
  • Our advertising system delivers a one-time cookie to better track ad impressions and click rates

You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to view the content on the PrettyWindows.com site. However, if you have set your browser to refuse cookies, you may experience some problems when checking out. This will usually occur if you leave the checkout process and then return at a later time. If you have problems completing the checkout process, please call our customer service department at 877-841-1315.

Sharing of the information we collect

Prettywindows.com uses the above-described information to tailor our content to suit your needs. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process, or to protect the personal safety of our users or the public.

Security

Prettywindows.com operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt-Out Policy

We give users options wherever necessary and practical. Such choices include:

  • Opting not to register to receive our electronic newsletters.
  • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

Your Consent

By using this site, you consent to the collection and use of this information by Prettywindows.com. If changes are made to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contact Us

If you have questions about our Privacy Policy, please contact our Customer Service Department by email at customerservice@prettywindows.com or by phone at 877-841-1315.