Ordering
To place your order, click on the desired item and enter the quantity that you need. Then click on the "Add to Cart" button. You can review your shopping cart at any time. Additional items may be added as you continue shopping. Upon completion of your order, you can review at check-out. You will have the opportunity to edit your order during the check-out process. If you prefer, you can place your order by phone at 877-841-1315, 8:00am - 5:30pm (EST) M-F, and 8:00am - 12:00pm Sat (EST), or by fax at 229-228-4251. Please list the item description and quantity when placing your order by fax. You may also e-mail your order to: customerservice@prettywindows.com.
Order Cancellation
Your order may be cancelled or adjusted provided that the order has not been processed for shipment. Our goal is to process your order and ship immediately. Most items will ship from our facility within 3 - 5 business days . . . however, some orders will ship quicker! We cannot cancel orders once they have been sent to our shipping department. Please see instructions regarding returns in the event that you receive an order that you needed to cancel.
Payment
Payment can be made using Visa, Mastercard, or Discover. We also offer Paypal as a payment method. If you have any questions regarding payment options, please call our customer service department at 877-841-1315.
Sales Tax
Sales tax is automatically applied to your order in accordance with Georgia state regulations if your shipping address is in Georgia.
Shipping & Handling Rates
Pretty Windows ships via FedEx Ground and USPS to the entire United States, its territories and possessions, including Puerto Rico, Guam, U.S. Virgins, and overseas military APO/FPO addresses.
Most items will ship from our manufacturing facility in Thomasville, GA within 2-3 business days and should arrive in 4-7 business days. Please allow adequate time in transit for items to reach you. Should your order be delayed, customer service will notify you via email or telephone.
How We Determine Rates
Shipping charges are determined by the merchandise dollar amount of your order. Charges are calculated before taxes, if applicable. Use the shipping rate table below as a quick reference for calculating your shipping charges.
United States, APO-FPO Addresses, and U.S. Territories
Shipping Rate Table
| Merchandise Subtotal |
Contiguous
48 States |
APO-FPO
Addresses |
AK-HI
PR-VI-Guam |
| Up to $ 25.00 |
$ 6.75 |
$ 12.00 |
$ 12.00 |
| $ 25.01 - $ 50.00 |
$ 8.75 |
$ 16.00 |
$ 16.00 |
| $ 50.01 - $ 75.00 |
$ 10.75 |
$ 20.00 |
$ 20.00 |
| $ 75.01 - $ 100.00 |
$ 13.75 |
$ 30.00 |
$ 30.00 |
| $ 100.01 - $ 150.00 |
FREE |
$ 35.00 |
$ 35.00 |
| $ 150.01 - $ 200.00 |
FREE |
$ 40.00 |
$ 40.00 |
| $ 200.01 - $ 250.00 |
FREE |
$ 45.00 |
$ 45.00 |
| $ 250.01 - $ 300.00 |
FREE |
$ 55.00 |
$ 55.00 |
| $ 300.01 - $ 350.00 |
FREE |
$ 60.00 |
$ 60.00 |
| $ 350.01 - $ 400.00 |
FREE |
$ 65.00 |
$ 65.00 |
| $ 400.01 - $ 450.00 |
FREE |
$ 70.00 |
$ 70.00 |
| $ 450.01 - $ 500.00 |
FREE |
$ 75.00 |
$ 75.00 |
| $ 500.01 - $ 750.00 |
FREE |
$ 88.00 |
$ 88.00 |
| $ 750.01 - $ 1,000.00 |
FREE |
$ 98.00 |
$ 98.00 |
Items shipped to APO-FPO addresses are shipped Parcel Post via USPS and may take up to 21 days to be delivered.
If you provided an email address when you placed your order, a shipment notification and tracking number will be emailed to you at the time your order ships. Upon receipt of your order, please inspect all items carefully. All claims for damage incurred during shipping must be made within 7 days of receipt of order.
Our products are guaranteed to give 100% satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it for a prompt and courteous refund.
Pretty Windows Return Policy
Prettywindows.com takes great pride in the quality and workmanship of the products that we provide. Our goal is to provide you with a product that you are completely satisfied with. However, we do realize that from time to time you may need to return an item. In the event the need arises to return an item simply follow the steps below. Feel confident knowing that your return will be given the same prompt, courteous service that your order received.
- Any item in new, saleable condition can be returned to us for exchange or refund. (Please note: Items that have been made to a custom sizes are not returnable.) Include all packaging. Please do not staple, tape, or write on the packaging.
- To help expedite the returns process, we ask that prior to returning items, that you obtain a Return Authorization number. This will allow our returns department to identify and account for any open or missing returns. Contact our customer service department for assignment of an RA number (please have your order number available to expedite this process). Fill in the assigned RA number on the return label that has been provided with your shipment and affix it to the carton.
- You may return items through the carrier of your choice. Items must be returned prepaid. Please keep your shipping receipt until you have received your exchange or refund. Our returns department cannot accept any COD or postage due deliveries. Ship all returns to the following address:
- Pretty Windows
- 1660 Colonial Drive
- Thomasville, GA 31757
If you feel you have received an item in error, or that an item is damaged or defective, please contact customer service immediately. We will make every effort to rectify the problem in a timely manner.
Please allow 7 -14 business days for your return to be processed. Once your return has been inspected and processed, credit will be issued in the original form of payment. Please allow one billing cycle for your credit to show on your credit card billing statement. Please note that if an item was shipped to you with free freight, the actual cost of the outgoing freight will be deducted from any credit issued.
Ordering Swatches
As you start planning that new decorating project, we want to help you feel comfortable that you are choosing just the right fabrics and colors. Our free fabric swatches will allow you to actually see and feel the fabrics. Are the colors right? Does the fabric work with the wall color, furniture, and other important elements in the room? You may order up to ten swatches free to help you decide.
It is easy to order your FREE swatches.
- Go to any product that you would like to receive a swatch. (Swatches not available for all styles.)
- At the bottom of the page under the Items Available tab, for every product where fabric swatches are available, you will see the following swatch box:
- Just add a quantity in the Qty Box on the right, and then click the add to cart button.
- After you have finished shopping, proceed to checkout and fill in your name, email address, and shipping information. That's all there is to it.
- Your Free swatches will be shipped to you via the USPS and should arrive in just a few days.
